OUR WORK
Solutions We've Built for Travel & Hospitality
Real operating problems, shipped systems. We anonymize some client names where agreements require it — the work and the outcomes are still specific.
Some client names are withheld for confidentiality. Metrics are from live programs, rounded for presentation.
End-to-End Booking Workflow Automation
A growing leisure agency was re-keying every trip across GDS, email, and invoicing. We automated the booking path so advisors start from one itinerary record.
85%
Less manual data entry
1.5h
Saved per booking
90%
Faster process cycle
Real-time
Inventory and status
THE CHALLENGE
Staff copied passenger and payment data between the GDS, a spreadsheet, and accounting. Errors showed up at ticketing. There was no single view of a trip in motion.
OUR SOLUTION
We designed a booking workflow on Google Cloud that pulls availability, writes the PNR, builds the itinerary, and pushes a clean record to CRM and invoicing — with exception queues for humans.
Salesforce CRM for a Corporate Travel Program
A TMC needed one account picture across travelers, policy, and bookings. Salesforce was in place; travel data was not.
1
Client record of truth
40%
Less time on admin
Policy
Visible at booking
Live
Trip and traveler status
THE CHALLENGE
Account managers lived in Salesforce. Operations lived in the mid-office. Nobody could answer “who is traveling, under which policy, on which PNR” without a chase.
OUR SOLUTION
We implemented Salesforce objects, flows, and integrations so bookings, exceptions, and traveler profiles sync both ways — with reporting for procurement and duty of care.
AI Reporting Assistant for a Multi-Property Group
Leadership wanted pickup, occupancy, and exception answers without waiting on a weekly Excel pack from revenue and ops.
Hours→min
Time to a trusted answer
4
Properties on one view
Daily
Automated briefings
Audit
Source-backed answers
THE CHALLENGE
Each property exported differently. Analysts rebuilt the same slides. Executives did not trust conflicting numbers from PMS and sales.
OUR SOLUTION
We unified the reporting layer and added an assistant that answers in plain language against governed metrics — with citations back to the warehouse, not free-form invention.
Unified Operations Dashboard for a Tour Operator
Departures, allotments, and passenger lists lived in separate workbooks. Ops needed a live board before the season opened.
1
Departure board
0
Overnight spreadsheet merges
Live
Allotment and load
Same-day
Exception handling
THE CHALLENGE
Guides, sales, and suppliers used different versions of the truth. Oversells and missed passenger changes showed up too late.
OUR SOLUTION
We built an operations dashboard on AWS that consolidates inventory, bookings, and passenger status, with alerts when a departure is off plan.
Ready to Build Something Like This?
Bring a workflow that still lives in spreadsheets. We'll show what a first build could look like.